Runtime 3m 10s · Views 2 · June 10, 2014
If like me, you live in a multi-cultural business melting pot, it is easy to assume that your staff understands everything the same way that you do.
Not only is that a mistake, but also it could cost you big time in the long run.
That’s one of the subjects, which I asked to Doug Lipp, customer service expert, keynote speaker and the former head of training at Disney University Corporate Headquarters.
See what he says here…
Phil Bedford holds a master’s degree and brings over a decade of experience in sales training, business development and consulting to his role as Master Trainer at the Institute. Phil helps professionals live more and earn more through relationship-based referral marketing. With his business acumen and extensive experience in the market since 1998, Phil is currently expanding the franchise across the Middle East region.
